Canadian Extracts Hemp

I ordered what I thought was a 16 day free trial bottle of Canadian Extract for $4.95 and then on checkout added some cream for another $4.95. The ads are very deceptive in that the extract you receive is a small bottle (594 mg) which quite frankly looks like a 16 day supply and same with the cream which also appears to be a sample. The ad says that if you are not satisfied you simply have to cancel your membership and they will not send a monthly supply. So here’s where the scam comes in; the order is in fact your first months supply which is charged to your account on the 16th day after the order date, and the trial period is from the date of order not of receipt. In my case I ordered this as a surprise for my wife who has back aches and problems sleeping and I thought maybe she should try this stuff. However when she saw it was a Hemp product she absolutely refused to try it.

I received the order on Oct.27th and cancelled my membership by email on Nov.3rd. The company co

I ordered what I thought was a 16 day free trial bottle of Canadian Extract for $4.95 and then on checkout added some cream for another $4.95. The ads are very deceptive in that the extract you receive is a small bottle (594 mg) which quite frankly looks like a 16 day supply and same with the cream which also appears to be a sample. The ad says that if you are not satisfied you simply have to cancel your membership and they will not send a monthly supply. So here’s where the scam comes in; the order is in fact your first months supply which is charged to your account on the 16th day after the order date, and the trial period is from the date of order not of receipt. In my case I ordered this as a surprise for my wife who has back aches and problems sleeping and I thought maybe she should try this stuff. However when she saw it was a Hemp product she absolutely refused to try it.

I received the order on Oct.27th and cancelled my membership by email on Nov.3rd. The company confirmed receipt of the email and confirmed cancellation as of Nov. 5th. Two problems here in that unknowingly I in fact met the 16 day trial period from date of order (Oct.17 – Nov. 3) and was actually 10 days early from date of receipt. All looked good BUT !! on Dec.5th I received my Mastercard statement and noted I had been charged $136.95 ($99.95US) for the oil and on Nov.1st and $133.19 ($97.99US) for the cream.

I immediately phoned the company who informed me like too bad I had missed the 16 day cancellation which I didn’t because I advised them on Nov.3rd (the 16th day from the order date).

They simply said my membership was cancelled on Nov.5th and I would not be sent any more under their auto-ship program. It was also now too late to return the product, even though it has not been opened, because they have a 30 day return policy. So I’m left holding the bag and out $270.00 ! The oil and cream containers are still sealed, is there anything you can you help me recover my funds ?

7 comments

  • I got a call from the “Fraud Department” of my credit card company about a suspicious charge on my Visa Card, for $127.25. So I called the Fraud Department back, and went through my statement charges, and learned there was another charge of $125.24 that I did not authorize. They had already “declined” the first charge, and are now opening an investigation into the other one. I signed up for the same “trial”, but I have not even received the products yet. I ordered on FRI 08JAN 2021. They also indicated that I should not do any further business with this company. I called the company back, and they kept saying they would extend the “trial” period, and I said, “what would be the point when I had not even received the products.” I asked them to cancel everything, and they provided me with “two” cancellation numbers. However, the charge of $125.24 will stay against my credit card, as a provisional credit, until they complete their investigation, which could take 90-120 days. They put a block on my credit card, and are sending me a “new” one, and I alerted my FB friends through a post. Pretty disgusting way to do business.

  • I am going through the same thing as of today, Feb.5, 2021. So far, all I have been able to determine is that as far as my credit card company is concerned, they are legal. Their website makes it difficult at best to get any resolution. I got hold of them on the phone and they are not very helpful. I did get a RMA but get this RMA number “RMA 10873531427183679” That’s the longest and phoniest I have seen. What do you want to bet they say I got it wrong. I’ll get on board with a class action lawsuit just to see if these guys could be held accountable.
    My story is about the same as Cathy’s below

  • A total rip off – order it from Facebook Ad – when I got my credit card bill it was in USA funds, guess I didn’t read the fine print – called # on Bill and had it cancelled – still paid USA funds – I asked her why? said warehouse was in the United States
    Will not be getting any more from Canadian Extracts – i thought i was supporting a Canadian Company

  • Me too. I immediately cancelled my credit card and returned the product. Got a RMA
    number but the credit card company want a credit voucher. They said they sent it, but didn’t.
    I am out about $150 which includes postage for return.
    I support a class action if someone launches one, sign me up

  • I ordered a trial sample and got charged $97.99 USD for a sample that was advertised as free and only pay the shipping charges. What a scam this is and I request a refund ASAP.

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